Job ID: 26013762Posted: 2026-09-14Location: Charlotte, NC, United States; Sandy, UT, United States; Phoenix, AZ, United StatesSalary: $89250 - $150250 annually + bonus + benefitsJob Function: UnclassSchedule: Full timeWorkplace: HybridCareer Area: Operational Risk Management and Control ManagementCompany: American ExpressDescriptionWe are seeking a dynamic Manager of Compliance Monitoring to support and execute the firm’s ongoing compliance monitoring activities designed to assess adherence to regulatory requirements, internal policies, and compliance standards. This role plays a critical part in identifying emerging risks, providing continuous oversight, and strengthening the firm’s overall compliance risk management framework.The Manager will report to the Director of Compliance Monitoring and work closely with business units, Compliance Testing, Risk, and Governance teams to provide effective challenges, promote accountability, and help ensure sustainable compliance across products, services, and operational processes.ResponsibilitiesReview Monitoring Activities and Results to ensure completeness, accuracy, consistency, and adherence to approved monitoring methodologies and standards.Validate Supporting Evidence and Documentation to confirm findings, conclusions, and risk assessments are adequately supported and documented.Execute Quality Control Checklists to verify all required procedures, documentation, approvals, and reporting requirements have been completed.Identify and Challenge Deficiencies by detecting documentation gaps, inconsistencies, methodology deviations, or unsupported conclusions and returning items for correction as needed.Monitor Compliance with Standards to ensure monitoring activities are executed consistently across teams and in accordance with established governance requirements.Track and Escalate Quality Issues including recurring errors, control weaknesses, and governance exceptions to appropriate stakeholders.Maintain Quality Metrics and Records to support reporting, trend analysis, and program oversight.Support Continuous Improvement by identifying opportunities to strengthen monitoring procedures, quality standards, review checklists, and governance processes.Collaborate with Compliance Testing, Risk Management, Audit, and Governance teams to promote consistency in oversight activities and reduce duplication across compliance assurance functions.Build strong partnerships across the organization to effectively influence stakeholders, provide credible challenges, and support proactive risk management practices. QualificationsMinimum QualificationsExperience: 5+ years of compliance, risk, or audit experience in financial services; demonstrated expertise in compliance monitoring and oversight.Academic Requirements: Bachelor’s DegreeSkills and CompetenciesStrong knowledge of compliance risk management frameworks, monitoring methodologies, and regulatory expectations.Strong leadership and organizational capabilities to manage a global monitoring program.Professional experience in handling policy governance objectives and quality control governance objectives.Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization.Exceptional problem-solving, analytical, and decision-making skills, with the ability to balance business objectives with regulatory requirements.Excellent project management and organizational skill, with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.Ability to both work independently and collaboratively with team-members and to navigate a complex organization.Excellent verbal and written communication skills for preparing and delivering reports, presentations, and policy documents.Experience in delivering high quality work products, reflecting attention to detail.Must be a self-starter flexible, innovative, and adaptive.Advanced analytics, PowerPoint and excel skills with an ability to learn new tools quickly. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
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